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Delivery & Returns

Delivery & Shipping Terms

  • Estimated delivery is 1 - 2 working days
  • Estimated dispatch 1 - 3 working days
  • Dispatch & Delivey may be subject to DELAYS
  • Multiple Parcels may be sent & delivered SEPARATELY

 

Tracking Your Order

1. SELECT "MY ACCOUNT" / "ORDERS" / "DETAILS" / "SHIPMENTS" (Bottom of the Page)
2. WEBSITE / TRACKING NO IS LISTED

Facts

1. WE DELIVER TO ENGLAND, SCOTLAND & WALES (ALL PRODUCTS & ORDERS)

2. WE DELIVER TO EUROPE & WORLDWIDE (RESTRICTIONS APPLY)

3. WE SHIP PERISHABLES AND YOU MUST MAKE PROVISION FOR YOUR PARCEL TO BE RECEIVED. GOODS THAT PERISH DUE TO MISSED DELIVERY WILL NOT BE REFUNDED

4. ORDERS ARE SENT WITHIN 1 - 3 WORKING DAYS (ESTIMATED) AFTER FULLY PAID & NO HOLIDAY DELIVERIES (DELAYS WILL BE NOTIFIED).

5. LONDON ORDERS ARE DELIVERED FROM 7.00am - 6pm; (FRI & SAT ONLY) (TIME MAY BE AGREED)

6. UK MAINLAND COURIER ORDERS ARE DELIVERED WITHIN 1 - 2 WORKING DAYS (ESTIMATED; NEXT DAY AFTER DISPATCH)

7. UK COURIER ORDERS ARE DELIVERED BETWEEN 7.00am - 6.00pm; (MON-FRI ONLY) (SORRY, NO SPECIFIC TIME)

8. UK HIGHLANDS, IRELAND, NORTHERN IRELAND COURIER ORDERS ARE DELIVERED WITHIN 2 - 3 WORKING DAYS (ESTIMATED; 2+ WORK DAYS AFTER DISPATCH)

9. EUROPE COURIER ORDERS ARE DELIVERED 3+ WORKING DAYS AFTER DISPATCH (RESTRICTIONS APPLY)

10. COURIER WILL LEAVE CONTACT CARD IF DELIVERY FAILS (PLEASE FOLLOW THE INSTRUCTION)

11. COURIER ORDERS MAY BE REDELIVERED OR YOU MAY COLLECT AT THE DEPOT AT NO EXTRA CHARGE

13. ORDERS WILL NOT BE SENT IF THE WRONG DELIVERY METHOD IS CHOSEN  & WE WILL NOT CONTACT YOU

14. MULTIPLE PARCELS MAY BE SHIPPED BY US AND/OR DELIVERED BY THE COURIERS ON DIFFERENT DAYS

15. FLEXIBLE DELIVERY DATE & TIME IS SUBJECT TO AVAILABILITY**

16. RETURN OF GOODS??? PLEASE CONTACT US

17. DISPATCH & DELIVERY TIMES ARE ESTIMATES AND MAY BE AFFECTED BY WEATHER, 3RD PARTY, ACT OF GOD AND OTHER INFLUENCES BEYOND OUR CONTROL. DON'T SUE US, THANKS


Delivery Method & Cost

1. Collect Your OrderFREE

2. UK Mainland

  1. £6.95 FOR UP TO 1kg
  2. £7.95 FOR UP TO 2kg
  3. £8.95 FOR UP TO 5kg
  4. £10 FOR EVERY 25kg (UP TO 200kg)
  5. £100 FOR PALLET (200kg - 600kg PLUS £50 FOR ADDITIONAL 600kg) 
  • SUITABLE FOR MOST PRODUCTS (INC FROZEN & FRESH)
  • RESTRICTIONS: NO 40kg RICE, GLASS BOTTLES EXCEPT ON PALLET
  • COURIER SERVICE (TERMS MAY VARY)
  • TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
  • WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)

3. UK Highlands & The Isles

1. SUITABLE FOR MOST PRODUCTS (INC FROZEN & FRESH)
2. NO 40kg RICE, GLASS BOTTLES EXCEPT ON PALLET
3. COURIER SERVICE (TERMS MAY VARY)
4. TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
5. WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)
6. £18.50 FOR EVERY 25kg (MAX 200kg)
7. £185.00 FOR PALLET (200kg – 600kg)

4. Local Delivery: 0 - 5 Miles Max

1. 5 Miles MAXIMUM DRIVING DISTANCE FROM SE28 0BQ
2. FREE FOR ORDERS FROM £150
3. COST £6.00

5. London SE28: 5 - 10 Miles Max

1. 10 Miles MAXIMUM DRIVING DISTANCE FROM SE28 0BQ
2. COST £20

6. London SE28: 10 - 20 Miles Max

1. 20 Miles MAXIMUM DRIVING DISTANCE FROM SE28 0BQ
2. COST £30

 7. London SE28: 20 - 30 Miles Max

1. 30 Miles MAXIMUM DRIVING DISTANCE FROM SE28 0BQ

2. COST £40

8. Europe 1 (Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Northern Ireland)

1. NOT SUITABLE FOR FRESH & FROZEN PRODUCTS (ORDER AT OWN RISK)
2. NO 40kg RICE, BOTTLE DRINKS & LIQUID OVER 5 LITRES
3. COURIER SERVICE (TERMS MAY VARY)
4. TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
5. WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)
6. £20.95 FOR EVERY 25kg

9. Europe 2 (Austria, Finland, Italy, Poland, Portugal, Spain, Sweden)

1. NOT SUITABLE FOR FRESH & FROZEN PRODUCTS (ORDER AT OWN RISK)
2. NO 40kg RICE, BOTTLE DRINKS & LIQUID OVER 5 LITRES
3. COURIER SERVICE (TERMS MAY VARY)
4. TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
5. WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)
6. £29.95 FOR EVERY 25kg

10. Europe 3 (Bulgaria, Croatia, Czech, Estonia, Greece, Hungary, Latvia, Lithuania, Norway, Romania, Slovakia, Slovenia)

1. NOT SUITABLE FOR FRESH & FROZEN PRODUCTS (ORDER AT OWN RISK)
2. NO 40kg RICE, BOTTLE DRINKS & LIQUID OVER 5 LITRES
3. COURIER SERVICE (TERMS MAY VARY)
4. TRACKABLE, SIGNATURE REQUIRED, NO LIMITS
5. WEIGHT IS SHIPPING WEIGHT (HIGHER THAN PRODUCT WEIGHT)
6. £39.99 FOR EVERY 25kg

11. Worldwide

1. CONTACT US